Job Description

We are looking for a Technical Support Associate to join our team at Starlink in Hawthorne. The successful candidate will be responsible for providing technical support to our customers and ensuring their satisfaction.

Responsibilities:

• Respond to customer inquiries via phone, email, and chat

• Troubleshoot technical issues and provide solutions

• Provide technical advice and guidance to customers

• Document customer interactions and technical issues

• Monitor customer accounts and provide updates

• Assist with product installation and setup

• Maintain customer records and update customer information

• Assist with product training and customer onboarding

• Assist with product testing and quality assurance

• Assist with customer service initiatives

• Other duties as assigned

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field

• 2+ years of experience in technical support

• Excellent customer service and communication skills

• Ability to troubleshoot technical issues and provide solutions

• Knowledge of computer hardware and software

• Knowledge of customer service principles and practices

• Ability to work independently and as part of a team

• Ability to work in a fast-paced environment

• Ability to multitask and prioritize tasks

• Ability to work flexible hours

• Ability to work remotely

Compensation:

This position offers a competitive salary of $27 per hour.

If you are interested in this position, please submit your resume and cover letter for consideration. We look forward to hearing from you!