REP, PRE SERVICES

Location: Pomona, CA

Salary: $20.94 – $29.47 an hour

Job Summary:

The Rep, Pre Services is responsible for providing customer service and administrative support to the Pre Services department. This position is responsible for answering incoming calls, scheduling appointments, verifying insurance coverage, and collecting payments. The Rep, Pre Services must be able to work in a fast-paced environment and provide excellent customer service.

Essential Duties and Responsibilities:

• Answer incoming calls and provide customer service to patients and other callers

• Schedule appointments for patients

• Verify insurance coverage and collect payments

• Enter patient information into the computer system

• Follow up with patients regarding their appointments

• Assist with other administrative tasks as needed

• Maintain a professional and courteous demeanor at all times

Qualifications:

• High school diploma or equivalent

• Previous customer service experience

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Proficient in Microsoft Office Suite

• Knowledge of medical terminology and insurance policies preferred