Front Office – Agent

Location: Pasadena, CA

Pay: Competitive

Job Description:

We are looking for a Front Office – Agent to join our team in Pasadena. The Front Office – Agent will be responsible for providing excellent customer service to our guests, as well as performing a variety of administrative tasks.

Responsibilities:

• Greet guests upon arrival and provide them with information about the hotel and its services

• Answer phones and respond to guest inquiries

• Process guest check-ins and check-outs

• Handle guest payments and provide change as needed

• Maintain accurate records of guest information

• Ensure that all guest requests are met in a timely manner

• Assist with other administrative tasks as needed

Requirements:

• High school diploma or equivalent

• Previous experience in a customer service role

• Excellent communication and interpersonal skills

• Ability to work independently and as part of a team

• Ability to multitask and prioritize tasks

• Knowledge of hotel operations and procedures is a plus