Job Description

Citrus is looking for an experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that customer service standards are met.

Responsibilities:

• Lead a team of customer service representatives and ensure that customer service standards are met

• Monitor customer service performance and provide feedback to team members

• Develop and implement customer service policies and procedures

• Handle customer inquiries and complaints in a professional manner

• Ensure customer satisfaction by providing timely and accurate responses

• Monitor customer service trends and recommend changes to improve customer service

• Train and mentor customer service representatives

• Develop customer service reports and analyze customer feedback

• Maintain customer service records

• Ensure compliance with applicable laws and regulations

• Other duties as assigned

Requirements:

• Bachelor’s degree in Business Administration or related field

• 5+ years of customer service experience

• Proven leadership and management skills

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Proficient in Microsoft Office Suite

• Knowledge of customer service best practices

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Ability to handle customer complaints in a professional manner

• Ability to work flexible hours

Compensation:

This position pays $25.61 an hour.