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  • Customer Service Team Lead
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  • Citrus

Job Code


Job Title

Customer Service Team Lead


Raley’s Supermarkets





Zip Code


$25.61 an hour

Job Type


Job Posted

8 days ago

More Information About This Job

Job Description

Citrus is looking for an experienced Customer Service Team Lead to join our team. The successful candidate will be responsible for leading a team of customer service representatives and ensuring that customer service standards are met.


• Lead a team of customer service representatives and ensure that customer service standards are met

• Monitor customer service performance and provide feedback to team members

• Develop and implement customer service policies and procedures

• Handle customer inquiries and complaints in a professional manner

• Ensure customer satisfaction by providing timely and accurate responses

• Monitor customer service trends and recommend changes to improve customer service

• Train and mentor customer service representatives

• Develop customer service reports and analyze customer feedback

• Maintain customer service records

• Ensure compliance with applicable laws and regulations

• Other duties as assigned


• Bachelor’s degree in Business Administration or related field

• 5+ years of customer service experience

• Proven leadership and management skills

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment

• Proficient in Microsoft Office Suite

• Knowledge of customer service best practices

• Ability to multitask and prioritize tasks

• Ability to work independently and as part of a team

• Ability to handle customer complaints in a professional manner

• Ability to work flexible hours


This position pays $25.61 an hour.


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