Customer Service – Self Storage Manager
Location: Bell Gardens, CA
We are looking for an experienced and motivated Customer Service – Self Storage Manager to join our team in Bell Gardens, CA. The successful candidate will be responsible for providing excellent customer service to our customers, managing the day-to-day operations of the facility, and ensuring the safety and security of the facility.
• Provide excellent customer service to all customers, including answering questions, resolving customer complaints, and providing information about the facility and services.
• Manage the day-to-day operations of the facility, including scheduling staff, monitoring security cameras, and ensuring the facility is clean and well-maintained.
• Ensure the safety and security of the facility by monitoring the facility for any suspicious activity and responding to any security alarms.
• Maintain accurate records of customer information, payments, and inventory.
• Develop and implement marketing strategies to increase customer base and revenue.
• Monitor and manage facility budget.
• Develop and implement policies and procedures to ensure the efficient operation of the facility.
• Train and supervise staff.
• Bachelor’s degree in Business Administration or related field.
• At least 3 years of experience in customer service and/or management.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Knowledge of self-storage industry and regulations.
• Proficient in Microsoft Office Suite.
• Ability to lift up to 50 lbs.